{"id":6546,"date":"2020-09-19T21:11:00","date_gmt":"2020-09-19T19:11:00","guid":{"rendered":"https:\/\/ecio.nl\/handreiking\/guide-quality-assurance-for-review-committees\/"},"modified":"2025-10-13T16:16:20","modified_gmt":"2025-10-13T14:16:20","slug":"guide-quality-assurance-for-review-committees","status":"publish","type":"handreiking","link":"https:\/\/ecio.nl\/en\/guideline\/guide-quality-assurance-for-review-committees\/","title":{"rendered":"Guide | Quality assurance for review committees"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><style>.kb-row-layout-id4903_57d4b5-8b > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id4903_57d4b5-8b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id4903_57d4b5-8b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1248px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-5xl, 10rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:minmax(0, calc(55% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)))minmax(0, calc(45% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)));}.kb-row-layout-id4903_57d4b5-8b{background-image:linear-gradient(90deg,var(--global-palette7,#EDF2F7) 65%,var(--global-palette9,#ffffff) 65%,var(--global-palette9,#ffffff) 65%,var(--global-palette9,#ffffff) 65%);}.kb-row-layout-id4903_57d4b5-8b > .kt-row-layout-overlay{opacity:1;}@media all and (max-width: 1024px){.kb-row-layout-id4903_57d4b5-8b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id4903_57d4b5-8b > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4903_57d4b5-8b alignfull has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column4903_177e07-f3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4903_177e07-f3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4903_177e07-f3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4903_177e07-f3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4903_177e07-f3{position:relative;}@media all and (max-width: 1024px){.kadence-column4903_177e07-f3 > .kt-inside-inner-col{padding-right:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column4903_177e07-f3{text-align:center;}}@media all and (max-width: 767px){.kadence-column4903_177e07-f3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column4903_177e07-f3, .kt-inside-inner-col > .kadence-column4903_177e07-f3:not(.specificity){margin-bottom:var(--global-kb-spacing-md, 2rem);}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4903_177e07-f3 kb-section-dir-vertical inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading4903_8beba4-e7, .wp-block-kadence-advancedheading.kt-adv-heading4903_8beba4-e7[data-kb-block=\"kb-adv-heading4903_8beba4-e7\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-lg, 3rem);font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.2;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading4903_8beba4-e7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading4903_8beba4-e7[data-kb-block=\"kb-adv-heading4903_8beba4-e7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading4903_8beba4-e7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading4903_8beba4-e7[data-kb-block=\"kb-adv-heading4903_8beba4-e7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading4903_8beba4-e7, .wp-block-kadence-advancedheading.kt-adv-heading4903_8beba4-e7[data-kb-block=\"kb-adv-heading4903_8beba4-e7\"]{font-size:var(--global-kb-font-size-lg, 2rem);text-align:left!important;}}<\/style>\n<h4 class=\"kt-adv-heading4903_8beba4-e7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading4903_8beba4-e7\"><em>&#8220;Being well-prepared to conduct a visitation interview about studying with support needs.&#8221;<\/em> <\/h4>\n\n\n<style>.kb-table-of-content-nav.kb-table-of-content-id4903_db3104-05 .kb-table-of-content-wrap{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kb-table-of-content-nav.kb-table-of-content-id4903_db3104-05 .kb-table-of-contents-title-wrap{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id4903_db3104-05 .kb-table-of-contents-title{font-weight:regular;font-style:normal;}.kb-table-of-content-nav.kb-table-of-content-id4903_db3104-05 .kb-table-of-content-wrap .kb-table-of-content-list{font-weight:regular;font-style:normal;margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-right:0px;margin-bottom:0px;margin-left:0px;}<\/style>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading4903_1d1126-4d, .wp-block-kadence-advancedheading.kt-adv-heading4903_1d1126-4d[data-kb-block=\"kb-adv-heading4903_1d1126-4d\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading4903_1d1126-4d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading4903_1d1126-4d[data-kb-block=\"kb-adv-heading4903_1d1126-4d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading4903_1d1126-4d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading4903_1d1126-4d[data-kb-block=\"kb-adv-heading4903_1d1126-4d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading4903_1d1126-4d, .wp-block-kadence-advancedheading.kt-adv-heading4903_1d1126-4d[data-kb-block=\"kb-adv-heading4903_1d1126-4d\"]{text-align:left!important;}}<\/style>\n<p class=\"kt-adv-heading4903_1d1126-4d wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading4903_1d1126-4d\"><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column4903_63a502-13 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4903_63a502-13 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4903_63a502-13 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4903_63a502-13 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4903_63a502-13{position:relative;}@media all and (max-width: 1024px){.kadence-column4903_63a502-13 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4903_63a502-13 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4903_63a502-13 inner-column-2\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"768\" src=\"https:\/\/ecio.nl\/wp-content\/uploads\/2025\/09\/visitatie-ITK.jpg\" alt=\"\" class=\"wp-image-4904\"\/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div><\/blockquote>\n\n<p class=\"wp-block-paragraph\">About 30% of students in higher education experience a disability. In addition, 10% of all students experience barriers to study. This makes the theme of accessible education indispensable in quality assurance.  <\/p>\n\n<ul class=\"wp-block-list\">\n<li><em>Studying with a disability or support need<\/em> is part of the Institutional Quality Assurance Review (ITK).<\/li>\n\n\n\n<li>The Higher Education Act requires institutions to make provisions that promote accessibility and studyability for students with support needs.<\/li>\n\n\n\n<li>It is not only about students with disabilities, but also about other support issues, such as family care, pregnancy, young parenthood or gender transition.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">This guide helps review committees to discuss this topic in a well-prepared manner. The questions and themes are based on the ITK, but are also useful for internal quality assurance and policy development. Especially in the Plan-Do-Check-Act cycle, this document can provide direction.  <\/p>\n\n<h2 class=\"wp-block-heading\">What do the handbook offer?<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Concrete questions to structure conversations (five key questions).<\/li>\n\n\n\n<li>Elaboration of themes from the <a href=\"https:\/\/zoek.officielebekendmakingen.nl\/blg-89071.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Measurement Committee<\/a>&#8216;s frame of reference.<\/li>\n\n\n\n<li>Practical concerns and examples to ensure accessible education.<\/li>\n\n\n\n<li>Tools for quality assurance within the Plan-Do-Check-Act cycle.<\/li>\n\n\n\n<li>A bridge between vision, policy and practice so that institutions can achieve sustainable improvements.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Who are the handouts for?<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Visiting committees conducting interviews as part of the Institutional Quality Assurance Review (ITK).<\/li>\n\n\n\n<li>Administrators, policy makers and quality assurance staff within higher education institutions.<\/li>\n\n\n\n<li>Teachers and counselors involved in policy and implementation around students with support needs.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Five key questions for visitation interviews<\/h2>\n\n<ol class=\"wp-block-list\">\n<li><strong>How is the vision of studying with support needs supported?<\/strong>\n<ul class=\"wp-block-list\">\n<li>Are we still looking from a <em>medical model<\/em> (focus on limitations), or from a <em>social model<\/em> (focus on removing barriers in the learning environment)?<\/li>\n\n\n\n<li>Is the vision broadened to include all students with support needs?<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>How is policy embedded in the organization?<\/strong>\n<ul class=\"wp-block-list\">\n<li>Is the Measurement Committee&#8217;s frame of reference used as a starting point?<\/li>\n\n\n\n<li>Is studying with support needs part of a broader diversity and inclusion policy?<\/li>\n\n\n\n<li>How flexibly can the institution respond to changing needs?<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>How are students with support needs and staff involved?<\/strong>\n<ul class=\"wp-block-list\">\n<li>Are adjustments made mainly after individual requests?<\/li>\n\n\n\n<li>Or are policies shaped proactively and structurally?<\/li>\n\n\n\n<li>How will the UN Convention on Disability, which calls for the active involvement of students and staff, be implemented?<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>How is human resources management arranged?<\/strong>\n<ul class=\"wp-block-list\">\n<li>Are all staff (from BoM to support staff) aware of their roles?<\/li>\n\n\n\n<li>How are responsibilities invested?<\/li>\n\n\n\n<li>How is expertise secured (e.g., through training, BKO\/SKO)?<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>How are policies evaluated and adjusted?<\/strong>\n<ul class=\"wp-block-list\">\n<li>Is using data, such as from surveys, for example the NSE.  <\/li>\n\n\n\n<li>Are students with support needs actively surveyed?<\/li>\n\n\n\n<li>How will there be feedback on what happens to evaluation data?<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">Themes and sub-aspects from the Commission Measurement Reference Framework<\/h2>\n\n<h3 class=\"wp-block-heading\">Information and education<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Education and study check pay attention to studying with support needs.<\/li>\n\n\n\n<li>Information provides insight into all relevant aspects.<\/li>\n\n\n\n<li>Information is targeted to prospective students, faculty and supervisors, and accessible through multiple channels.<\/li>\n\n\n\n<li>Upon enrollment, students receive information and can express their support needs.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Physical and digital accessibility<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Buildings, teaching spaces and facilities comply with the <em>Accessibility Manual<\/em>.<\/li>\n\n\n\n<li>The website meets Drempelvrij.nl and the digital learning environment meets WCAG criteria.<\/li>\n\n\n\n<li>Study materials are timely and user-friendly.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Guidance<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Students with support needs are actively approached for an intake.<\/li>\n\n\n\n<li>Guidance is provided as needed and agreements are recorded in writing.<\/li>\n\n\n\n<li>Implementation of agreements is monitored.<\/li>\n\n\n\n<li>Whenever possible, the student will have a regular supervisor.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Expertise<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Expertise of employees is actively promoted.<\/li>\n\n\n\n<li>Directly involved employees have a basic level of knowledge.<\/li>\n\n\n\n<li>Institutions invest in professionalization and knowledge sharing.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Flexible learning pathways<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Students have the opportunity to follow a flexible learning pathway.<\/li>\n\n\n\n<li>Teachers consider diverse support needs in instructional design.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Testing and examination<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Examination boards use set criteria when deciding on applications.<\/li>\n\n\n\n<li>Annual reports include reports on studying with support needs.<\/li>\n\n\n\n<li>Teachers are encouraged to design accessible tests (e.g., multiple test formats, custom formatting).<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Ensuring quality and continuity<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Continuity of policy is ensured.<\/li>\n\n\n\n<li>Evaluations take place and students are surveyed in the process.<\/li>\n\n\n\n<li>There is clarity on the use of evaluation data.<\/li>\n\n\n\n<li>The student statute defines provisions and rights.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Internship and work<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Students with support needs are taken into consideration when distributing internships.<\/li>\n\n\n\n<li>Internship officers are well informed about opportunities and facilities.<\/li>\n\n\n\n<li>Contacts are in place with employers who welcome students with support needs.<\/li>\n\n\n\n<li>Students receive additional career guidance as needed.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The guide was created in cooperation with the Netherlands &#8211; Flanders Accreditation Organization (NVAO), Erasmus University Rotterdam, Free University Amsterdam and Fontys University of Applied Sciences. (2019)<\/p>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ecio.nl\/en\/knowledge-base\/?2332340748=post%2Chandreiking%2Conderzoek%2Cpodcast%2Cpraktijkinspiratie%2Cproject%2Cstudentervaring%2Cterugblik%2Ctool%2Cvideo&#038;2901694729=58\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about quality assurance in education here<\/a><\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>About 30% of students in higher education experience a disability. In addition, 10% of all students experience barriers to study. This makes the theme of accessible education indispensable in quality assurance. This guide helps review committees to discuss this topic in a well-prepared manner. 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